Terms of Service:
BST Tours will try in all instances to undertake and complete the request that has been given to us, but it is necessary, with our experience, to have certain terms and conditions, applying to certain situations.
CANCELLATIONS DUE TO COVID-19 PANDEMIC:
In these uncertain times it is vital that we all stay optimistic and informed with the facts. We would like to reassure all of our clients that you are all our number one priority.
In response to COVID-19: South Africa is in lockdown from Midnight the 26th of March 2020 until 16th of April 2020, our shuttle fleet has been grounded completely since the first travel bans started to hit South Africa, but all our Reservation staff will be working from home for their own health and safety. This will also ensure that our operations still run smoothly and efficient as we deal with this world wide pandemic.
The following conditions and assistance will apply from all bookings received from the 1st of March 2020 and for the durations of the pandemic which no one has an idea when it will end.
Please bear with us as currently the tourism industries in the world are being flooded with request for cancellations, this has a huge impact on Tourism and also in our business. We recommended and encourage all our guests to rather postpone their booking to travel on or 1 May 2021 at no extra costs, instead of cancelling it.
- Should our guest rebook their travel bookings on or before 1 May 2021 and wish to make further changes to travel dates, this would be accommodated subject to availability.
- Should our guests not wish to travel on or before 01 May 2021, we will extend postponement to 31 December 2021, subject to a 2021 rate adjustment.
- Should our guests wish to cancel for travel within the next 60 days then standard cancellation policies will apply.
If your bookings are more than 60 days out:
Bearing in mind how quickly things are fluctuating on a daily basis as regards to COVID-19, we would encourage guests to delay any decisions to cancel or postpone these bookings at this stage.
For travel bookings, safaris or shuttles more than 60 day out, our standard terms and conditions still apply.
Nevertheless we at BST Tours/Mr Shuttle are always willing to be flexible should you have any issues in applying the standard terms and conditions to your bookings. We are happy to work on each case individually. Just as the pandemic is not the guests fault, neither is it our fault, or our travel suppliers fault.
Extension Vouchers.
For those who are feeling uncertain about what to do about travel bookings, we encourage you not to cancel, but rather delay your travel booking for a new date later in the year or next year.
Some of the cancellation insurance does not cover a pandemic like this and therefore a major concern of our clients is losing their money if an outbreak occurs in their safari country, or if a travel restriction would prevent them from going on safari. We ask all our guest to please be in contact with your travel insurance company, to try and establish if you would be covered, as this is an unforeseen pandemic and most of us had no way of knowing it will blow up to this proportion we are in today at the time and date you made your travel plans.
Bookings & Cancellations: Shuttles & Transfers
1. We will log your information, quote your exact fare and schedule a pickup time.
2. Our Computerized booking system ensures that no matter how long in advance your booking is made, we have it on our schedule.
3. Booking are subject to availability. E-mail us as soon as you’ve made your flight arrangements to avoid disappointment.
4. Bookings must be confirmed via e-mail by a Mr Shuttle booking agent within one (2) business day.
5. Our booking hours are: Mon-Fri 08h00 AM to 17h00 PM Central Africa Time (GMT+2).
6. Any booking taken and confirmed by us will be undertaken.
7. Please contact us if your flight plans change (24 hours notification required).
8. Allow sufficient time for transfers to the airport. At least 2 hours on domestic flights and 3 hours on international flights prior to departure time. These times allow for one hour travel time from Pretoria to Johannesburg International Airport.
9. Cancellations must be verified and confirmed with a Mr Shuttle booking agent in writing via e-mail. Bookings will remain valid and subject to all applicable charges and terms of service until we you receive an e-mail confirmation from a Mr Shuttle booking agent stating otherwise.
10. We have a 24 hour cancellation period and for any transfer not cancelled or changed in writing 24 hours before the reserved time, a full cancellation fee will be charged.
11. Refunds will be paid as follows:
- 0 – 1 day prior to departure – No refund will be paid.
- 2 – 5 days prior to departure – a 50% refund will be paid.
- 5 – more days prior to departure – a full refund will be paid.
All cancellations to be in writing via email to info@mrshuttle.co.za and info@bst-tours.com
Third party partners reserve the right not to provide refunds for cancellations.
12. Full fare will be charged in the event of the client not showing up or contacting a Mr Shuttle representative after 20 minutes from scheduled collection time for shuttles to the airport or other destination and 90 minutes after actual arrival time of a scheduled flight at the OR Tambo (Johannesburg) International Airport.
13. If a flight is delayed, we will endeavour to monitor the situation and meet it at the new arrival time, subject to the information provided by the Airport Company of South Africa (ACSA) flight information system. However, should your flight be delayed by a couple of hours due to reasons including but not limited to weather, airport closures, mechanical faults, technical problems or airport strikes, please try and contact us to advise the new arrival time.
14. Should you be delayed inside the airport terminal such as Customs or luggage issues – if possible, please find a way to contact our booking office or the driver waiting for you in the arrival hall to inform us of the situation and ensure the driver continue to wait for you.
15. If no ACSA (Airports Company South Africa) flight information is available indicating a delayed or early arrival status, 60 minutes before a flight is scheduled to arrive, we will assume the flight will arrive on time.
16. If the flight status change to “diverted” or “indefinitely delayed” after a driver has been dispatched, we will wait one hour at the airport for a status update. If the status remains unchanged, we end the shuttle with original quoted shuttle costs to your account and schedule a second shuttle to collect you at the updated arrival time if this information is available to us, with the second shuttle charged at the same rate as your original quote also to your account.
17. Waiting time will be charged at R150 per hour or part thereof on the following:
- 90 minutes after international flight arrivals
- 60 minutes after domestic flight arrivals
- 30 minutes after scheduled shuttle departure for any other shuttles unless quoted otherwise or requested by you in which case we will charge R150 per hour for waiting.
18. It is your responsibility to contact a Mr Shuttle representative if you cannot locate your driver/guide at the airport or at the scheduled time from your departure address. If you make alternate transport arrangements without contacting a Mr Shuttle representative, you will remain liable for all quoted fares.
19. Baggage – advise us if you require more space for baggage than what a normal economy class passenger sedan offers. If necessary, your shuttle can be upgraded to a kombi/minibus.
20. Transfers with multiple pick-up or drop-off points will have a surcharge of R190.00 per address or according to Mr Shuttle’s discretion. Contact us for an exact quote
21. All Toll Fees and fuel included.
22. No entrance fees are included.
23. Transfers before 06h00 AM and after 22h00 will carry an additional surcharge of 25% of the value of the transfer.
24. There are no other surcharges or hidden costs such as meet and greet charges.
25. Prices subject to your final itinerary
26. Prices subject to substantive increases without prior notice.
27. Payment must be made at least three (3) days before departure; unless arranged otherwise.
28. We do not currently accept credit cheques.
29. Non-payments or late payments without prior arrangement will be subject to 15.5% interest.
30. Smoking & the use of alcoholic beverages will not be allowed on our shuttles.
31. These Terms of Service are subject change without prior notice.
TYPICAL BOOKING AND CANCELLING POLICY (HOTELS, LODGES & GUESTHOUSES
TOUR OPERATOR / TRAVEL AGENT FIT BOOKING POLICY
Applicable for all properties
RESERVATIONS MADE 60 DAYS OR MORE PRIOR TO ARRIVAL
- FIT Reservations will be held for 14 days from date of booking.
- A 50% deposit, or in the case of agent who has credit facilities, a voucher number is required.
- If not received timeously, the rooms will be released automatically.
RESERVATIONS MADE 59 DAYS – 31 DAYS PRIOR TO ARRIVAL
- FIT Reservations will be held 7 days from date of booking.
- Full prepayment, or in the case of an agent who has credit facilities, a voucher number is required to secure the booking.
- If not received timeously, the rooms will be released automatically.
RESERVATIONS MADE 30 DAYS OR LESS PRIOR TO ARRIVAL
- FIT Reservations will be held 72 hours from date of booking.
- Full prepayment is required, or in the case of an agent who has credit facilities, a voucher number is required to confirm the booking.
- If not received timeously, the rooms will be released automatically.
CANCELLATION POLICY
All cancellations must be sent in writing to reservations.
Penalties are calculated on the total cost of stay.
All no shows will be charged at 100% cancellation fees are applicable.
Days prior to arrival
- 60 – 31 Days 75%
- 31 Days or less 100%
CHILDREN POLICY
0 – 5 Years of age
- Pay published child rate if occupying an Inter-leading rooms with another child.
- Not permitted on game drives
- Complimentary when sharing with full paying adults.
6 – 11 Years of age
- Pay published child rate when sharing with two full paying adults or occupying an Inter-leading room with another child.
- Full adult rate applicable if occupying their own room or if sharing with one full paying adult.
- Permitted on all game drives at management discretion paying full conservation levy.
12 years and older
- Considered as adults and accommodated in their own rooms.
- Pay full adult rates.
Triple sharing Not applicable, family rooms can only accommodate a maximum of 2 adults and 2 children.
Maximum one child can share with two adults in a standard room.
Maximum two children can be accommodated with parents in the Inter-leading family room.
1-Day Full-Day Kruger National Park Safari - Hoedspruit
